From day one, UWD has given me the tools I need to succeed and allowed me to grow both professionally and at home. Coming to work here is one of the best decisions I've ever made and I can't wait to see what the future holds.
John Paul Racin, Service Technician
Production Openings
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Service Technician
Service Technician
Universal Windows Direct is looking for driven, professional Service Technician to help build our Chicago area location and achieve our goals of becoming the best home improvement company in the nation. UWD is a leader in the industry and currently ranked 10th in the nation as a Top Remodeler.
We believe in treating our customers and employees with the utmost respect, and seek experienced, self-motivated people to join our well-established teams. Qualified candidates will have several years of experience installing and servicing windows, siding, and doors.
Responsibilities:
- Provide timely and quality repairs of customers' products including, but not limited to, screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs.
- Coordinate required return visits; convey needed services, materials, and labor.
- Perform post-installation inspections.
- Anticipate obstacles that could impact customer expectations, job costs and/or code performance; recommend solutions.
Requirements:
- Previous experience servicing windows and doors
- Previous experience in exterior replacement products
- Valid driver license
Compensation:
- Top pay
- Medical, Dental, Vision Insurance
- 401(k), matched by UWD
- Paid time off
Job Type: Full-time
Pay: Competitive Salary
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Service Technician
Service Technician
Universal Windows Direct is looking for driven, professional Service Technician help build our corporate location and achieve our goals of becoming the best home improvement company in the nation. UWD is a leader in the industry and currently ranked 10th in the nation as a Top Remodeler.
We believe in treating our customers and employees with the utmost respect, and seek experienced, self-motivated people to join our well-established teams. The Service Technician will install and test products and provide customers with instructions on the proper usage of the product. He/She will have to travel to our customers' homes or businesses to perform repairs and routine maintenance. The Service Technician should have excellent technical and mechanical skills and have experience with basic hand/power tools, diagnostic tools, and should be physically fit to lift heavy equipment.
Responsibilities:
-Provide timely and quality repairs of customers' products including, but not limited to, screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs.
-Provide accurate measurements of doors and windows.
-Coordinate required return visits; convey needed services, materials, and labor.
-Perform post-installation inspections.
-Anticipate obstacles that could impact customer expectations, job costs and/or code performance; recommend solutions.
-Promoting the company's services.
-Maintaining your technical and mechanical tools.
Requirements:
-Previous experience servicing windows and doors
-Previous experience in exterior replacement products
-Valid driver license and a driving record acceptable to an insurance company.
Additional Requirements:-Ability to work independently and as a team member.
-Managing overtime on service calls with patience and not rushing the job.
-Excellent customer service and communication skills.
-The ability to diagnose and solve problems based on customers' non-technical descriptions.
-Strong working knowledge of equipment and tools used in the industry.
-Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
-Travel within radius of UWDs locations.
Education:
-An Associate degree or technical certification in the industry.
Benefits and Compensation:
Competitive Pay
Medical, Dental, Vision Insurance
401(k), matched by UWD
Paid Time Off -
Inventory Coordinator
Inventory Coordinator
Job Description:
Universal Windows Direct is looking for an Inventory Coordinator to help achieve our goal of becoming the best home improvement company in the nation. UWD is a leader in the industry and currently ranked 10th in the nation as a Top Remodeler. UWD is more than a home improvement company, it is a culture driven corporation that is dedicated to improving the lives of our employees andcustomers. The Inventory Coordinator will manage all product orders and confirmation. He/She will be responsible for monitoring and maintaining status reports and works with the Procurement Manager to ensure the department stays on target to meet key performance indicators. The Inventory Coordinator will maintain the positive image, brand, and reputation of Universal Windows Direct.
Key Responsibilities:- Ordering product for all UWD markets as directed by manager.
- Confirming orders for all UWD markets.
- Running reports for data entry errors/cleanup within Lead Perfection.
- Monitoring the progression of customer orders and reviewing the reporting from manufacturer.
- Performs other related duties as assigned.
POSITION QUALIFICATIONS:
EDUCATION- High School Diploma or equivalent. Associate’s degree preferred.
EXPERIENCE- Time Management – Pursues quality in accomplishing all tasks; makes few errors; checks work to ensure accuracy and completeness; remains aware of all details and follows up as needed; multi-tasks and switches tasks when necessary.
Additional Requirements:- Collaborative skills needed to work with multiple departments. 
- Positive attitude, self-motivated, and desire to assist customers.
- Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
- Knowledge and understanding of production/ service catalog and ordering procedure. 
Compensation and Benefits:Competitive Salary
Medical, Dental, and Vision Insurance
Supplemental Insurance
401(k), matched by UWD
Paid Time Off
Job Type: Full-time -
Scheduling Coordinator/ Collections Specialist
Scheduling Coordinator/ Collections Specialist
Job Description
Universal Windows Direct is looking for a Scheduling Coordinator/ Collections Specialist to help build our corporate location and achieve our goal of becoming the best home improvement company in the nation. UWD is a leader in the industry and currently ranked 11th in the nation as a Top Remodeler. UWD is more than a home improvement company, it is a culture driven corporation that is dedicated to improving the lives of our employees and customers. As the Scheduling Coordinator/ Collections Specialist, you are responsible for scheduling measure reports and working with the production team to coordinate any communication needed with homeowners. You will also support our collections team when they require additional assistance.Key Responsibilities:-Works collectively with team to clear all jobs on Schedule Measure Status.
-Works collectively with the team to handle reschedules due to weather, call offs, injuries etc.
-Assists with Production Hold reschedules in conjunction with the Procurement Department
-Assists with mis-measured reschedules in conjunction with the Service Department
-Confirms Measure Technician ETA’s for day of measure appointments.
-Handles email and day to day correspondence in a timely + efficient matter
-Assists with PTO coverage for installation scheduling.
-Assists with PTO coverage for collection calls.Successful Candidates Will Have:-Excellent verbal and written communication skills.- Excellent organizational skills and attention to detail.- Excellent time management skills with a proven ability to meet deadlines.- Ability to function well in a high-paced and at times stressful environment.- Proficient with Microsoft Office Suite or related software.- Precise data entry responsibilities.
- Ability to speak clearly and provide exceptional phone etiquette.
- Ability to make 60+ calls a day depending on volume.
- Exceptional customer service experience- At least two years of scheduling and administrative experience preferred.Education Requirements:-High school diploma or equivalent required; Associates degree in office administrationor related field preferred.Compensation and Benefits:Competitive
Medical, Dental, and Vision Insurance
Supplemental Insurance
401(k), matched by UWD
Paid Time Off
Job Type: Full-time
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Measure Technician
Measure Technician
Job Description
Universal Windows Direct is looking for a driven, professional Measure Technician to help build our corporate location and achieve our goal of becoming the best home improvement company in the nation. UWD is a leader in the industry and currently ranked 11th in the nation as a Top Remodeler.
We believe in treating our customers and employees with the utmost respect, and seek experienced, self-motivated people to join our well-established teams. The Measure Technician will have 3+ years of experience measuring windows and doors. He/She needs to be a skilled mechanical worker with detailed know-how and experience with measuring equipment. The Measure Technician will be responsible for understanding how to keep products in optimum working order and how to find out if they need recalibration, repair, or replacement.
Responsibilities:
Conducting routine inspections and providing accurate measurements of doors and windows.Coordinate required return visits; convey needed services, materials, and labor.Anticipate obstacles that could impact customer expectations, job costs and/or code performance; recommend solutions.Promoting the company's services.Maintaining your technical and mechanical skills.Requirements:
Previous experience measuring doors and windowsPrevious experience in exterior replacement productsValid driver licenseAdditional Requirements:
Ability to work independently and as a team.
Managing overtime on service calls with patience and not rushing the job.
Excellent customer service and communication skills.
The ability to diagnose and solve problems based on customers' non-technical descriptions.
Strong working knowledge of equipment and tools used in the industry.
Physical fitness to lift heavy equipment, work in confined spaces, and bend frequently.
Travel within radius of UWDs locations.
Education:
An Associate degree or technical certification in the industry.
Compensation:
Competitive PayMedical, Dental, and Vision Insurance with Plan OptionsBasic and Voluntary Life and AD&D Insurance for Employee and Family401(k) Retirement Plan with company matchPaid Time Off (PTO) for vacation, personal, and sick day needsPaid holidays -
Service Technician
Service Technician
Universal Windows Direct is looking for driven, professional Service Technician help build our corporate location and achieve our goals of becoming the best home improvement company in the nation. UWD is a leader in the industry and currently ranked 10th in the nation as a Top Remodeler.
We believe in treating our customers and employees with the utmost respect, and seek experienced, self-motivated people to join our well-established teams. Qualified candidates will have several years of experience installing and servicing windows, siding, and doors.
Responsibilities:- Provide timely and quality repairs of customers' products including, but not limited to, screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs.
- Coordinate required return visits; convey needed services, materials, and labor.
- Perform post-installation inspections.
- Anticipate obstacles that could impact customer expectations, job costs and/or code performance; recommend solutions.
Requirements:- Previous experience servicing windows and doors
- Previous experience in exterior replacement products
- Valid driver license
Compensation:- Top pay
- Medical, Dental, Vision Insurance
- 401(k), matched by UWD
- Paid time off
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Field Technician
Field Technician
Universal Windows Direct is looking for driven, professional Service Technician help build our corporate location and achieve our goals of becoming the best home improvement company in the nation. UWD is a leader in the industry and currently ranked 10th in the nation as a Top Remodeler.
We believe in treating our customers and employees with the utmost respect, and seek experienced, self-motivated people to join our well-established teams. Qualified candidates will have several years of experience installing and servicing windows, siding, and doors.
Responsibilities:- Provide timely and quality repairs of customers' products including, but not limited to, screen installation, sash replacement, glass replacement, hardware replacement, and seal repairs.
- Coordinate required return visits; convey needed services, materials, and labor.
- Perform post-installation inspections.
- Anticipate obstacles that could impact customer expectations, job costs and/or code performance; recommend solutions.
Requirements:- Previous experience servicing windows and doors
- Previous experience in exterior replacement products
- Valid driver license
Compensation:- Competitive Pay
- Medical, Dental, Vision Insurance
- 401(k), matched by UWD
- Paid time off